Terms & Conditions

Please ensure you have read and understood everything before your tour

Your Contract with Kilkenny Pub Tours: To secure a booking requires a completed online booking form or deposit form for each booking. Clients booking by telephone or email will be deemed to have read the booking conditions and accepted them. A booking or deposit is accepted and becomes definite only from the date when Kilkenny Pub Tours has confirmed acceptance via email. It is at this point that a contract between Kilkenny Pub Tours and the Client comes into existence. Before your booking or deposit is confirmed and a contract comes into force, Kilkenny Pub Tours reserves the right to increase or decrease advertised prices. Kilkenny Pub Tours reserves the right to decline any booking at their discretion. The contract, including all matters rising from it, is subject to Irish Law and the exclusive jurisdiction of the Irish Courts. No employee of Kilkenny Pub Tours other than the managers has the authority to vary or omit any of these terms or promise any discount or refund. All outstanding booking fees must be paid no later than 14 days before the tour date.

Changes by You: Any changes to the original booking must be confirmed by email by the person submitting the booking. Whilst every reasonable effort will be made to accommodate changes and the additional requests, availability cannot be guaranteed, and an amendment fee may apply.

Cancellation by You: The Client may cancel the booking at any time provided that the cancellation is communicated to Kilkenny Pub Tours in writing.

Cancellation conditions: All deposits are non-refundable. Refunds for the final booking fee are subject to the following conditions:

Over 30 Days1 – 50% Refund
29 - 15 Days1 – 25% Refund
Under 14 Days1 – 0% Refund

Changes by Us: While Kilkenny Pub Tours endeavours to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary of modify a tour itinerary or its content due to prevailing local conditions. Kilkenny Pub Tours reserves the right at any time to cancel or change any of the facilities, services or prices described in the advertising, and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment because of these changes. If a major change becomes necessary Kilkenny Pub Tours will inform the Client as soon as reasonably possible if there is time before the booking date. The definition of major change will depend on the individual tour and circumstances. When a major change is made the Client will have the choice of accepting the change or arrangements, purchasing another available tour or cancelling without penalty.

Cancellation by Us: Kilkenny Pub Tours reserves the right to cancel a tour in any circumstances but will endeavour to avoid this unless necessary. A tour will not occur if there are less than ten people in attendance.

Refunds: Will be processed within 3 working days of receiving a written notification of the cancellation. Refunds will be made back to the same card as payment was received from. It may take up to 7 working days for refunds to be processed by your bank.

Travel Insurance: Clients and clients personal property including baggage are always solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities on their tour.

Passports and Visas: It is the responsibility of the Client to be in possession of a valid passport and visa permit for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Kilkenny Pub Tours.

Age, Fitness and Participation: Kilkenny Pub Tours suit outgoing and energetic people and must be over 18 years of age and in possession of photographic ID. All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of the tour. Kilkenny Pub Tours reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of Kilkenny Pub Tours employees, tour leaders, and affiliates whilst on tour with Kilkenny Pub Tours. If, in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour. On Kilkenny Pub Tours large quantities of alcohol are often consumed. All clients are responsible for their own safety and well-being. Kilkenny Pub Tours does not encourage any clients to engage in any dangerous activity or to drink excessively. Kilkenny Pub Tours cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.

Irish Laws and Behaviour: All participants in tours operated by Kilkenny Pub Tours are expected to obey Irish laws and regulations and any failure to do so will relieve Kilkenny Pub Tours of all obligations that they may otherwise have under these booking conditions. Any damage or loss caused by a Client is the responsibility of the Client. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If the Client fails to do so, the Client will be responsible for meeting any claims (including legal costs) subsequently made against Kilkenny Pub Tours because of the Clients actions. Kilkenny Pub Tours expects the Client to have consideration for other people. If, in Kilkenny Pub Tours opinion, any Client behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any third party or damage to property, Kilkenny Pub Tours is entitled, without prior notice, to terminate the tour of the Client concerned. In this situation, the Client concerned will be required to leave the tour and make their own transportation arrangements. Kilkenny Pub Tours will have no further responsibility towards the Client. No refunds will be made, and Kilkenny Pub Tours will not pay any expenses or costs incurred because of the termination.

Illness or Disability: Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and plan for the provision of any medication or other treatment required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. This will not prevent the Client from participating in the tour but will enable Kilkenny Pub Tours to take additional precautions for the Client’s safety at such times as may be appropriate.

If You Have a Complaint: If the Client has a complaint about any of the tour arrangements the Client must bring it to the attention of the tour leader at the time so that they may use their best endeavours to rectify the situation. It is only if Kilkenny Pub Tours is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from Kilkenny Pub Tours being extinguished. Should the problem remain unsolved a complaint must be made in writing to Kilkenny Pub Tours within 7 days of the completion of the tour.

Our Responsibilities: The tours operated or supplied by Kilkenny Pub Tours have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards. All bookings are accepted on the understanding that such risk and hazards are appreciated by the Client and that they undertake all tours at their own volition. On occasion’s Kilkenny Pub Tours may use photo/video images taken on tours for promotional literature and on their website.

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Page last modified – 14 November 2018